topic 5g in Get Support

5g

porcupine — Tue, 12 Dec 2023 01:00:50 GMT

i did the black Friday deal 5 g 20 gigs for 34 dollars . my renewal was Friday its now Monday and i am only getting speeds of 18 magabites download . i did reboot plus airplane mode i have a Samsung s22 5g any suggestions would help thanks

Re: 5g

Handy1 — Tue, 12 Dec 2023 01:03:23 GMT

@porcupine Maybe resetting your network settings . Se if that helps also check your payment page to ensure it changed plans correctly

Re: 5g

hTideGnow — Tue, 12 Dec 2023 01:04:28 GMT

HI @porcupine

you sure they renew with the 5G plan?

Reboot phone first, then click Reset all networks. And test with different network mode, Automatic, LTE (or 4G) , try them

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5g

porcupine — Tue, 12 Dec 2023 02:19:16 GMT

i have done all that

and this is my plan sent message to agent

Re: 5g

computergeek541 — Tue, 12 Dec 2023 12:36:30 GMT

Re: 5g

gpixel — Tue, 12 Dec 2023 03:03:01 GMT

@porcupine

the speed isn't guaranteed.

where are you doing these speed tests?
were you previously on a 4g plan?
what were your average speeds beforehand?

Re: 5g

gpixel — Tue, 12 Dec 2023 04:00:36 GMT

@porcupine

buddy you need to remove all that info... this is a public forum. you need to private message them that info.

Re: 5g

Phil_Adelphus — Tue, 12 Dec 2023 10:57:28 GMT

@gpixel When the agents respond here in the community they should make it clear that the info they ask for should be sent to them by private message and not posted here.

Re: 5g

computergeek541 — Tue, 12 Dec 2023 12:47:25 GMT

@porcupine

It is mandarory that you now change both your Public Mobile account password and account PIN. Please do this immediately.

Re: 5g

porcupine — Tue, 12 Dec 2023 12:54:52 GMT

Why did they do that i dont understand . i changed my email ect