topic Re: porting issue in Get Support

porting issue

kevinzhao — Mon, 11 Dec 2023 23:07:33 GMT

Hi my old service provider is CITYFONE (zoomer wireless) using my old cellphone. I got a new cellphone and i recently signed up with public mobile and requested to port the number over . everything seems to work okay and when i log in the public mobile account it seems to be using data and making phone calls.

I called cityfone because i got an invoice bill which is strange. i thought itwas cancelled. Apparently the old account is still active with them and they said the porting failed because of incorrect imei number. Can someone at public mobile please help? i need to make sure my current account is fine and the porting is sucessful which leads to canceling the old account.

Re: porting issue

hTideGnow — Mon, 11 Dec 2023 23:09:50 GMT

hi @kevinzhao

is it still less than one month after you requested porting?

Yes, you should give PM account number if you have, calling porting team to update and they can re-initiate the porting request. i will send you the number to your community inbox.

Re: porting issue

Handy1 — Mon, 11 Dec 2023 23:13:05 GMT

@kevinzhao No worries I’ll send you the porting team number private message right away . And they can re trigger the port request for you