topic Re: 5g plan issue in Get Support

5g plan issue

Panduka — Mon, 11 Dec 2023 21:34:57 GMT

I have subscribed for 40 GB 5g plan. My phone is Samsung S20 FE 5g (SM-G781W) but I don't see 5g logo on my screen.

How can I fix this issue?

Thanks,

Panduka

Re: 5g plan issue

Handy1 — Mon, 11 Dec 2023 21:39:44 GMT

@Panduka Yes his is known issue with s20 for 5G onPM but you will still get faster speeds of 100mbs 4G plan with your phone set to LTE do speed text to confirm

Speed test

https://www.speedtest.net/apps

add here’s a work around if your comfortable flashing firm ware on the ohone @Panduka

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/td-p/1043088

Re: 5g plan issue

will13am — Mon, 11 Dec 2023 21:39:31 GMT

@Panduka , I have this phone running on the service as well. I also do not get 5G. I have no solution. That said, you can achieve data speeds up to the 5G data speed limit on 4G. In any event you won't experience any noticeable reduction in user experience.

Re: 5g plan issue

JesseF — Mon, 11 Dec 2023 22:24:27 GMT

Hi there,

Some cellular devices may come with 5G disabled. I would advise poking around your phones cellular settings to see if 5G is enabled, or if your phone is set to disable it to save battery.

It's also possible that you're in an area which doesn't have 5G coverage, though this far into the game I find that unlikely.

I hope this helps.

Re: 5g plan issue

abarouni2023 — Tue, 26 Dec 2023 20:28:08 GMT

the public mobile network does not support VOLTE and 5G on Samsung S20 FE 5G. Switch to other carriers. I switched to Freedom Mobile and their network supports VOLTE and 5G on this device.