topic Re: I have paid for a subscription but cannot download the app to activate it in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107493#M773514 <P>are you new consumer of PM, or you have already held this account for a while?</P> Mon, 11 Dec 2023 21:35:09 GMT Gwanzi 2023-12-11T21:35:09Z I have paid for a subscription but cannot download the app to activate it https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107476#M773505 <P>I paid for a subscription, yesterday, but couldn't access it because I'm not in Canada.<BR /><BR />Then when I tried to contact Public the chat line was already closed.</P><P>Now, I can't sign in to my account at all, but am caught in an AI generated loop</P> Tue, 12 Dec 2023 01:04:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107476#M773505 LouisH 2023-12-12T01:04:31Z Re: I have paid for a subscription but cannot download the app to activate it https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107477#M773506 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/358950">@LouisH</a>&nbsp; Can you use a friends phone to download the app to activate ? Then from &nbsp;there you can manage the account in the website&nbsp;</P><P>but here’s a link to support&nbsp;</P><P class=""><SPAN class="">send a&nbsp; private message &nbsp; To CS_Agents</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A></SPAN></P> Mon, 11 Dec 2023 21:02:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107477#M773506 Handy1 2023-12-11T21:02:56Z Re: I have paid for a subscription but cannot download the app to activate it https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107480#M773508 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/358950">@LouisH</a>&nbsp;</P><P>you will need a friend who is in Canada to help you to download the app and activate</P><P>I hope you are not activating eSIM, if you are, make sure your friend not install the eSIM on his phone</P><P>Since you paid already, account created, support agent can most likely help if you cannot find a friend to complete the subscription on the app,&nbsp;&nbsp;<SPAN>please submit a ticket with CS Agent here:</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>&nbsp;</P> Mon, 11 Dec 2023 21:08:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107480#M773508 hTideGnow 2023-12-11T21:08:10Z Re: I have paid for a subscription but cannot download the app to activate it https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107493#M773514 <P>are you new consumer of PM, or you have already held this account for a while?</P> Mon, 11 Dec 2023 21:35:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107493#M773514 Gwanzi 2023-12-11T21:35:09Z Re: I have paid for a subscription but cannot download the app to activate it https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107545#M773552 <P>new, thanks</P> Mon, 11 Dec 2023 22:31:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107545#M773552 LouisH 2023-12-11T22:31:41Z Re: I have paid for a subscription but cannot download the app to activate it https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107554#M773555 <P>thanks. I've now been in touch with a CS_Agent. It will need to wait until I'm in Canada</P> Mon, 11 Dec 2023 22:48:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107554#M773555 LouisH 2023-12-11T22:48:07Z Re: I have paid for a subscription but cannot download the app to activate it https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107556#M773556 <P>thanks, I'm now in 'private' contact with a CS_Agent</P> Mon, 11 Dec 2023 22:48:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-paid-for-a-subscription-but-cannot-download-the-app-to/m-p/1107556#M773556 LouisH 2023-12-11T22:48:42Z