topic Re: Urgent credit card payment concerns in Get Support

Urgent credit card payment concerns

Oakley — Mon, 11 Dec 2023 20:14:36 GMT

I lost my credit card and have been attempting to put in an alternative credit card number but this was not accepted, so I attempted a different card, but this was not accepted either. I am concerned that I will have my service put on hold as there will be an automatic attempt for payment on my old card that is now cancelled on Dec 17th and so would like to pay that now...but am not able to find how to do this!

Any help with these 2 issues would be so appreciated!!

Thank you.

Re: Urgent credit card payment concerns

Handy1 — Mon, 11 Dec 2023 20:20:23 GMT

@Oakley To many failed attempts and you need to wait one full hour or up to 24 hours try again incognito private mode from another device , can also try the app instead .if same you can use this direct link to support to help you update credit card info also .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Urgent credit card payment concerns

Oakley — Mon, 11 Dec 2023 20:48:29 GMT

@Handy1 Thank you for your help - much appreciated. Will try again tomorrow...not sure what incognito private mode is?

Re: Urgent credit card payment concerns

Handy1 — Mon, 11 Dec 2023 20:53:03 GMT

@Oakley It’s the private browser window in your phone . pM has cache issues so it’s best to clear cache and cookies and open from a new window

add pic for reference @Oakley

Re: Urgent credit card payment concerns

Danielle111 — Mon, 11 Dec 2023 21:06:13 GMT

this same thing has happened to me when my cc expired. I can't add my new cc and it says try again later. How do I clear cache and cookie history?

Re: Urgent credit card payment concerns

Oakley — Mon, 11 Dec 2023 23:40:52 GMT

@Handy1 the link for sending a private message does not work now and I wonder if you can help me once again! I am having so many problems resolving this issue...sorry to trouble you but could you give me a way to send a private message and I will do it right away!!!

Re: Urgent credit card payment concerns

Handy1 — Mon, 11 Dec 2023 23:41:50 GMT

@Oakley Sure here

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Urgent credit card payment concerns

Handy1 — Mon, 11 Dec 2023 23:43:49 GMT

@Danielle111 You have to do in phone settings but it’s easier to just go in private mode or incognito mode or use a different device . And if on the app uninstall it and re install it and try again . And of course you can get support to help you also

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Urgent credit card payment concerns

Oakley — Mon, 11 Dec 2023 23:50:06 GMT

@Handy1 this link just takes me to a page that says Private Messages but there is no place to send one - no email set up...can you give me any other help or advice?

Re: Urgent credit card payment concerns

Handy1 — Mon, 11 Dec 2023 23:52:26 GMT

@Oakley That’s right just start typing your message and hit send . It’s already auto filed out to go toCSAgent

add you should see this @Oakley