topic Re: US calls not working in Get Support

US calls not working

Manuel3 — Mon, 11 Dec 2023 20:16:46 GMT

Since the bot is not helpful and the opening-ticket link only gives me 404, I would appreciate if any other user has some helpful tips here.
I have been able to use mobile data and receive SMS with my canadian plan.
Since I have some important US calls to do I just added the US package for $15, but every attempt to call a US phone number (starting with +1, 1, or without leading 1) just gives some random error out of the set of {canceled without notification automatically, funny beeping before canceling the call automatically, telling me that I don't have any minutes left to call the US, or a 4th option I already forgot}. So I would appreciate any hints on how I can make my US calls, given that I already paid my $15.

Re: US calls not working

Yummy — Mon, 11 Dec 2023 20:29:21 GMT

WHAT 'US package' did you purchase?
USA has US long distance minutes. US add-on (calls, SMS, data) packages are to use WHILE in USA.

To call FROM Canada you need one of these:

Re: US calls not working

Handy1 — Mon, 11 Dec 2023 20:23:06 GMT

@Manuel3 Make sure you bought the correct long distance US add on and not US roaming add on , if you did buy wrong one by accident submit ticket with support and see if they can reverse this for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US calls not working

Phil_Adelphus — Mon, 11 Dec 2023 20:26:52 GMT

@Manuel3 Is your phone VoLTE capable and enabled? If not you will need to try and connect to T-Mobile's 2G network.