topic Re: cannot call out in Get Support

cannot call out

HHB — Mon, 11 Dec 2023 19:26:44 GMT

I recently switched from a call and text plan to a data plan. Since I switched I can no longer make any calls. I can receive incoming calls but cannot make any outgoing calls. I get a B error every time I call out.

Re: cannot call out

Handy1 — Mon, 11 Dec 2023 19:30:12 GMT

@HHB Are you putting 1 infront of the contact

and can you try simcard in another phone to test . You can also try to reset network settings and reboot the phone

Re: cannot call out

Yummy — Mon, 11 Dec 2023 19:30:53 GMT

I am not aware PM provides 'data plan'.

Every PM plan provides phone and SMS plans. Depending on plan cost data could be from 250MB/30 days to many_GB.

Re: cannot call out

Phil_Adelphus — Mon, 11 Dec 2023 19:41:13 GMT

@HHB Are you in Canada on a Public Mobile plan or are you in the USA with a roaming plan/add-on? Within Canada all PM plans have talk, text and data. What exact plan do you have?

Edited to add, in another about a changing subscription failure you said you were having the same problem. Can you elaborate so we can help you?

Re: cannot call out

computergeek541 — Tue, 12 Dec 2023 01:19:57 GMT

@Yummy wrote:
I am not aware PM provides 'data plan'.
Every PM plan provides phone and SMS plans. Depending on plan cost data could be from 250MB/30 days to many_GB.

Public Mobile has offered plans in the past that did not includes calls or text messaging services. Some customers may still be on those plans.