topic Re: Porting number from Rogers problem in Get Support

Porting number from Rogers problem

Mai3 — Mon, 11 Dec 2023 17:49:02 GMT

I move from Rogers to PM 2 months ago but have not answer yes to porting on Rogers msg and now I cannot receive calls.

Thanks,

Re: Porting number from Rogers problem

Handy1 — Mon, 11 Dec 2023 17:51:18 GMT

@Mai3 Do you still have the Roger’s sim card ? Does it still work . It needs be in the photo reply YES to confirmation text to port . I’ll send you the porting team number private message and they re trigger the port request for you

Re: Porting number from Rogers problem

Sansan — Mon, 11 Dec 2023 17:51:34 GMT

I will message you separately a phone number to call. Since it's been 2 months might have to start over.

Re: Porting number from Rogers problem

Mai3 — Mon, 11 Dec 2023 17:52:29 GMT

No, It was cancelled and Rogers said they cannot do anything

Re: Porting number from Rogers problem

Handy1 — Mon, 11 Dec 2023 17:53:35 GMT

@Mai3 Then you need to pick a new number from PM or ask Roger’s to get the number back and new Roger’s SIM card so you can port the number to PM if it’s still available

Re: Porting number from Rogers problem

Mai3 — Mon, 11 Dec 2023 17:55:01 GMT

Please give me the number. Thanks

Re: Porting number from Rogers problem

hTideGnow — Mon, 11 Dec 2023 17:56:29 GMT

HI @Mai3

sent you the number, please check your community inbox

Re: Porting number from Rogers problem

Handy1 — Mon, 11 Dec 2023 17:57:40 GMT

@Mai3 @Sansan And I both sent you the number it’s in your community in box or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But also note the Roger’s account needs to be active to port the number anyways so you need to work with Roger’s to get the number back to be able to port it