topic Re: I can’t log in to my acc in Get Support

I can’t log in to my acc

Dmitri1 — Tue, 12 Dec 2023 01:48:18 GMT

Before I didn’t have acces to the email which was used for my account, but I usually just received confirmation sms massages, recently I changed a phone # in the app, but when I try to log in I am getting a confirmation Cade to my old phone #.

How could I acces my acc?

Re: I can’t log in to my acc

Handy1 — Mon, 11 Dec 2023 17:49:51 GMT

@Dmitri1 Tap the option that says “didn’t get code “ you should then get option to send code to email . Once logged back into your account go to profile page and tap manage ever safe . There you can update the new phone number . If you can’t get logged back in you can use this direct link to support to help update the new number for you and you will get code sent to new phone number and be able to log in again

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can’t log in to my acc

Sansan — Mon, 11 Dec 2023 17:50:15 GMT

If you don't have old phone you can resend the code to be sent to email instead. If you can't get ramil either contact agent below for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can’t log in to my acc

Dmitri1 — Mon, 11 Dec 2023 17:50:49 GMT

Okay thanks

Re: I can’t log in to my acc

Dmitri1 — Mon, 11 Dec 2023 17:52:58 GMT

Thanks

Re: I can’t log in to my acc

hTideGnow — Mon, 11 Dec 2023 17:53:53 GMT

Hi @Dmitri1

try to click "didn't receive code" and then see if send email is an option

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437