topic Re: How to access ref # re ticket in Get Support

How to access ref # re ticket

Sooey — Mon, 11 Dec 2023 17:27:25 GMT

Re: How to access ref # re ticket

hTideGnow — Mon, 11 Dec 2023 17:29:59 GMT

if you open ticket via Chatbot ,you should have the ticket number after you submitted the ticket, or you should see it in Community Sent box

But if you open ticket by direct message, then you won't get the ticket number

however, you don't really need the number, just submit ticket with agent to ask for update

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to access ref # re ticket

Handy1 — Mon, 11 Dec 2023 17:35:53 GMT

@Sooey Check your inbox for their reply , or use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to access ref # re ticket

Yummy — Mon, 11 Dec 2023 18:07:21 GMT

You can see reply from agent in your mailbox.

Once ticket is submitted it cannot be edited, if that is what you are asking... and if you have or want to add more details you have to communicate with agent handling your ticket.