topic Re: Cant send SMS and cant receive calls after porting number in Get Support

Cant send SMS and cant receive calls after porting number

serget — Tue, 12 Dec 2023 01:23:14 GMT

I can call a d use data but nobody can call or text me

hTideGnow — Mon, 11 Dec 2023 17:01:13 GMT

can your PM sim connects to PM network? can you make outbound calls?

if you cannot make outbound calls, it is not porting but an account problem, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if you can make outbound and just not receive inbound calls, then first reboot your phone and check agian

if same, wait an hour and try again (porting can take an hour after you replied YES).

If still no inbound, then call Porting team for update. I will send you the porting team number, check your Community inbox

serget — Mon, 11 Dec 2023 17:02:41 GMT

Yea i can make outbound calls and use data. Its been like this for a week where the chat says only 5 hours wait

Yummy — Mon, 11 Dec 2023 17:03:33 GMT

Most likely porting was not complete or it failed.

Does your account says it is Active? and shows your plan?

Can you at least call out? What number other party sees? Did you follow porting procedure to the letter?

serget — Mon, 11 Dec 2023 17:04:28 GMT

Yea i can make outbound calls and use data. Its been like this for a week where the chat says only 5 hours wait

serget — Mon, 11 Dec 2023 17:05:52 GMT

Please send the porting number to my dm. I did not receive it yet