topic Re: Unable to make calls in Get Support

Unable to make calls

Purplishy — Mon, 11 Dec 2023 15:40:49 GMT

I changed my subscription from 25$ to 39$. Immediately after that I am unable to make calls. And all calls received comes through as an unknown number. I have removed my sim and restart the phone but I still have same challenges. It’s very frustrating. I need immediate assistance.
NB - feedback received is that my phone is not on the network. Though I can receive calls and use my current subscription

Re: Unable to make calls

Handy1 — Mon, 11 Dec 2023 15:42:26 GMT

@Purplishy Try reseting network settings , if same use this link to support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to make calls

Yummy — Mon, 11 Dec 2023 16:41:06 GMT

Did you change subscription 'now' or you did schedule change on next renewal?
What plan your account shows you have?

Re: Unable to make calls

HHB — Mon, 11 Dec 2023 19:30:39 GMT

I am having the same problem.

Re: Unable to make calls

Purplishy — Mon, 11 Dec 2023 19:34:21 GMT

I changed subscription. I am on the 39$ per month plan