topic Re: No Mobile data in Get Support

No Mobile data

TheMichstache — Mon, 11 Dec 2023 13:38:35 GMT

I recently had to get a new phone but now I have now data. Voice works fine, wifi, Data is turned on in settings, it just won't connect. Blackview BV8800. I had no problems with my previous phone a BL6000 from the same company.

Re: No Mobile data

softech — Mon, 11 Dec 2023 13:41:46 GMT

@TheMichstache

Your new Blackview BV8800 has all the requied band for PM network and is compatible

Try to click Reset All networks and it should work

If not, it would be an issue with APN settings. Please check and update as below:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: No Mobile data

Handy1 — Mon, 11 Dec 2023 13:41:27 GMT

@TheMichstache Try resetting network settings

Re: No Mobile data

TheMichstache — Mon, 11 Dec 2023 13:51:01 GMT

How do I see these settings? Reset Network didn't work.

Re: No Mobile data

TheMichstache — Mon, 11 Dec 2023 14:04:37 GMT

Ok found these settings and they are all correct. Still no mobile data. Do I have to register the phone or something?

Re: No Mobile data

softech — Mon, 11 Dec 2023 14:12:21 GMT

@TheMichstache wrote:
Ok found these settings and they are all correct. Still no mobile data. Do I have to register the phone or something?

@TheMichstache

all fields are exactly the same as what I posted?? has to be very careful, a little typo could mess up the data

Also, try changing your network to 3G and test

Re: No Mobile data

TheMichstache — Mon, 11 Dec 2023 14:22:58 GMT

Switching network type didn't work either.

Re: No Mobile data

hTideGnow — Mon, 11 Dec 2023 14:26:32 GMT

HI @TheMichstache

you said you have an older Blackview and your PM sim works there?

maybe your phone? do you have any friend using Telus or Koodo or PM? test their sim on your phone to make sure it is not a device problem

Re: No Mobile data

softech — Mon, 11 Dec 2023 14:33:54 GMT

HI @TheMichstache

your APN was not correct. The line APN was wrong already

should be:

APN: sp.mb.com

Please update and follow exactly what I posted above

Re: No Mobile data

TheMichstache — Mon, 11 Dec 2023 14:36:33 GMT

Everything works except mobile data. The Mobile data does work on my old phone(when IT works) but not on my new phone, I am at a loss as to why, everything should work.

Re: No Mobile data

TheMichstache — Mon, 11 Dec 2023 14:46:24 GMT

Now it says I'm connected but the internet still won't work. I miss clicked it being fixed.

Re: No Mobile data

Dunkman — Mon, 11 Dec 2023 15:20:26 GMT

@TheMichstache

Make sure that you double check what Softtech's post about the APN Setting. Just each individual line and make sure no typos. Save the right settings. It should work then. Maybe reboot phone after saving settings.

Re: No Mobile data

TheMichstache — Mon, 11 Dec 2023 15:29:56 GMT

It worked briefly on DuckDuckGo but not on anything else, which is why I clicked solved. Now it's back to not working. I can see 4G and the arrows flashing it just refuses to connect.

Re: No Mobile data

Void — Mon, 11 Dec 2023 20:46:03 GMT

Try:

Delete the "Proxy" value.
Delete the "Port" value.
Correct the "MMSC" value. (http://aliasredirect.net/proxy/mb/mmsc instead of http://aliasredirect.net/proxy/mmsc)

Double check every other values, including blank ones.