topic International call in Get Support

International call

Kentmc — Mon, 11 Dec 2023 12:50:40 GMT

It says I can’t complete a call to the us because I’ve used all my minutes. I’ve since bought us roaming talk and text and us long distance package to add to my unlimited talk.

Re: International call

softech — Mon, 11 Dec 2023 13:01:47 GMT

@Kentmc

are you in US or in Canada?

if you are in Canada, you only need your US long distance add-on

if you are in US, yes, you need your US roaming talk. With US roaming talk, make sure you are connected to AT&T or T-Mobile.

Try reboot your phone and test again

Re: International call

Kentmc — Mon, 11 Dec 2023 13:05:20 GMT

I’m in Canada and added is long distance yesterday and turned phone off many times, still doesn’t work

Re: International call

Sansan — Mon, 11 Dec 2023 13:51:25 GMT

When you sign into your account, can you see the add-on? Confirmation that it was added successfully?

If no, perhaps it was not done.

If yes, send a message to customer service below to inquire.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: International call

hTideGnow — Mon, 11 Dec 2023 14:25:22 GMT

HI @Kentmc

first reboot your phone and try again

And, on your ticket of this post, you said "International Call", and you also mentioned you got US long distance package, please login My Account and confirm which long distance addon you got and if you have any minutes left. The International LD one won't work for calling US