topic Re: Overcharged in Get Support

Overcharged

Joekc44 — Mon, 11 Dec 2023 00:09:50 GMT

I got overcharged when registering my account. There's a duplicate payment on my credit card statement. And I am not able to submit a support ticket due to system error. How can I follow up this issue with Public Mobile?

Re: Overcharged

Handy1 — Mon, 11 Dec 2023 00:13:36 GMT

@Joekc44 Is one charge just pending ? If so it should fall off , if both charges posted then use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Chalupa_Batman — Mon, 11 Dec 2023 00:18:19 GMT

Hi @Joekc44

Handy provided the link to a CS Agent. However, I would first recommend speaking to your credit card company first and foremost to confirm it is actually a double charge and not a charge and pending charge. Folks tend to confuse the two as a double charge. If your credit card company confirms it is a double charge, then use the link provided below.

Re: Overcharged

hTideGnow — Mon, 11 Dec 2023 00:19:40 GMT

HI @Joekc44

no worries, just need CS agent to sort it out for you, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Joekc44 — Mon, 11 Dec 2023 03:27:40 GMT

Thanks. I've sent a private message to cs agent. Let's hope I will get a reply soon.

Re: Overcharged

Joekc44 — Mon, 11 Dec 2023 03:30:38 GMT

I actually noticed the extra payment on the day I registered the accounts. I was waiting and hoping the pending transactions would not be settled and would go away. Unfortunately, they were were posted in the end.

Re: Overcharged

Handy1 — Mon, 11 Dec 2023 03:35:28 GMT

@Joekc44 So just keep an eye on your community in box for their reply . Or you can use this link to the community inbox also

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage