topic Re: Account locked out in Get Support

Account locked out

MauG — Mon, 11 Dec 2023 03:22:55 GMT

My SIM card was lost while travelling and my email contact was blocked. Now I need to log in to my account to activate my new SIM card. Please help and advise.

Re: Account locked out

Handy1 — Mon, 11 Dec 2023 03:31:47 GMT

@MauG if you have new SIM card get support to SIM card swap the number for you and then you will get code sent to new SIM card and be able to log in again

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account locked out

MauG — Mon, 11 Dec 2023 03:34:35 GMT

Thank you, Chalupa_Batman, but I can’t log in to my account.

Re: Account locked out

BKNS27 — Mon, 11 Dec 2023 03:42:05 GMT

@MauG

Your only option is to contact a CS_Agent to help you switch the SIM Card Number and access to your account in the future.

If you have no access to your email account, private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Staff hours are 9:00am to 10:00pm EST.

Re: Account locked out

MauG — Mon, 11 Dec 2023 03:47:06 GMT

Thank you Batman, but I am locked out of my account.

thank you though.

Re: Account locked out

MauG — Mon, 11 Dec 2023 03:55:50 GMT

Thanks for this link!

Re: Account locked out

MauG — Mon, 11 Dec 2023 03:56:49 GMT

This link is greatly appreciated to help me take this forward.

Re: Account locked out

MauG — Mon, 11 Dec 2023 03:59:15 GMT

This visual is much appreciated in helping me work through the next steps. However, at this time I still can’t get into my account.

Re: Account locked out

Chalupa_Batman — Tue, 12 Dec 2023 00:12:31 GMT

Hey @MauG

You get in yet with the help of a CS Agent?