topic How to change a plan I never chose in Get Support

How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 03:15:00 GMT

I added my voucher to pay for a plan that had talking texting and data and it only gave me the data I don’t have anyway of changing the plan with out paying again, there is no number to call to fix this and I am stressed with my kids doctors appointments and work and daycare and school I don’t have money to replace this

Re: How to change a plan I never chose

Chalupa_Batman — Mon, 11 Dec 2023 03:25:31 GMT

Hello @Ambie4636 First, try rebooting your phone. If that doesn't work and you still can't connect, a link to reach a CS Agent is at the bottom of my post. If you need to change plans, this is how you do it.

How to change plans

Log into your Public Mobile account, then click on Subscriptions and Add-ons.

Then go to Change Subscription.

Then choose the one you want. There will be 2 options. Change immediately or at the end of cycle. Change it for the end of the cycle. Meaning it will change next month and you won't lose anything you've already paid for this month.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to change a plan I never chose

Handy1 — Mon, 11 Dec 2023 03:32:48 GMT

@Ambie4636 Also note some vouchers take 24 hours after purchase to load them .

Re: How to change a plan I never chose

Phil_Adelphus — Mon, 11 Dec 2023 03:44:08 GMT

@Ambie4636 There are no data only plans so your talking and texting should be working. Are you a new customer that transferred to Public Mobile or have you been with PM for a while?

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 03:47:18 GMT

this says it took it but my plan still says expired

Re: How to change a plan I never chose

Handy1 — Mon, 11 Dec 2023 03:50:08 GMT

@Ambie4636 And rebooting the phone didn’t help ? Maybe try reset network settings or if you can try the sim card in another phone to test .

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 03:51:29 GMT

I have tried both

Re: How to change a plan I never chose

Handy1 — Mon, 11 Dec 2023 03:53:02 GMT

@Ambie4636 maybe also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 03:53:16 GMT

I sent a message out thank you

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 03:54:45 GMT

No outages

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 03:58:49 GMT

No solution my phone is acting up sorry everyone

Re: How to change a plan I never chose

Handy1 — Mon, 11 Dec 2023 04:00:09 GMT

@Ambie4636 On the post you excepted the solution tap the down arrow by the time stamp and edit no solution

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 04:01:25 GMT

Thank you I am so stressed out a mother of 5 small kids with no phone till most likely tomorrow why would it say it paid for my plan but still not be connected

Re: How to change a plan I never chose

Handy1 — Mon, 11 Dec 2023 04:06:28 GMT

@Ambie4636 This can happen on your renewal day . But you have service and it’s say account not active and can be safely ignored . But you have no service at all and a reboot at this point should do the trick . And you can’t test the sim card I another r phone to try ? The only other thing I can think is that some vouchers take 24 hours after purchase to be used . Sorry you having such troubles and unfortunately you most likely won’t hear back from support until tm at this point

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 04:07:08 GMT

When will I hear back from a agent I just don’t want to send my kids to school and daycare with out them being able to call me and things like that and I am waiting on an important phone call for my daughters health

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 04:08:27 GMT

Thank you and it says I have no plan even tho it took the money

Re: How to change a plan I never chose

Handy1 — Mon, 11 Dec 2023 04:08:55 GMT

@Ambie4636 Usually with in the hour sometimes longer . But the hours are 7 days a week 9am-10PM EST

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 04:10:00 GMT

this is what it shows with my cellphone plan but if I go the payment history it says I used the voucher to pay for my services

Re: How to change a plan I never chose

Handy1 — Mon, 11 Dec 2023 04:11:55 GMT

@Ambie4636 Is the money sitting in your available funds like this

If so hit the button in your screen shot tha says pay now and resume services

Re: How to change a plan I never chose

Ambie4636 — Mon, 11 Dec 2023 04:38:35 GMT

No it’s not saying the payment was taken for my plan