topic Re: Account locked out in Get Support

Account locked out

Mots — Sun, 10 Dec 2023 23:27:07 GMT

I lost my SIM card while traveling and my email associated with my account is been blocked. So I can’t login to unsubscribe or to activate my new SIM card.
please advice what to do.

thank you!
mots

Re: Account locked out

hTideGnow — Sun, 10 Dec 2023 23:28:20 GMT

HI @Mots

is there any option "didn't receive code"? if it is click that and select send email to receive the code via email

if you still unable to login , then have PM cs agent to help, please submit ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account locked out

Handy1 — Sun, 10 Dec 2023 23:28:24 GMT

@Mots If you have a new SIM card now message support to sim card swap the number for you and then you will be able to log into your account and get code sent to that new simcard

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account locked out

Mots — Mon, 11 Dec 2023 01:12:14 GMT

Thank you very Handy1! I’ve followed your link to message the agent. Fingers crossed

Re: Account locked out

Handy1 — Mon, 11 Dec 2023 01:14:13 GMT

@Mots They usually reply with in the hour sometimes longer . Just keep an eye on your community in box for a response, or you can use this link to the community in box also

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage