topic Re: Cyber Monday Subscription Change Not Showing in Account in Get Support

Cyber Monday Subscription Change Not Showing in Account

A-E — Sun, 10 Dec 2023 23:24:07 GMT

I opened a new account with Public Mobile on Black Friday with the $34 for 20GB data plan and everything went smoothly. On Cyber Monday I saw the $34 for 40GB data plan and selected it to change on my billing renewal date on December 23. I was getting some things in order today and noticed that I can't find any record anywhere that I made this change, but I know for a fact that I did. It's not showing up in My Account on the Change Subscription page that the plan is scheduled to be changed. I'm kicking myself now for not taking a screenshot when I did it. What are my next steps?

Re: Cyber Monday Subscription Change Not Showing in Account

hTideGnow — Sun, 10 Dec 2023 23:25:29 GMT

HI @A-E

you should see it scheduled on the Change Subscription page. Maybe just browser cache problem and you are not seeing it correctly, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cyber Monday Subscription Change Not Showing in Account

computergeek541 — Sun, 10 Dec 2023 23:26:50 GMT

@A-E wrote:
I opened a new account with Public Mobile on Black Friday with the $34 for 20GB data plan and everything went smoothly. On Cyber Monday I saw the $34 for 40GB data plan and selected it to change on my billing renewal date on December 23. I was getting some things in order today and noticed that I can't find any record anywhere that I made this change, but I know for a fact that I did. It's not showing up in My Account on the Change Subscription page that the plan is scheduled to be changed. I'm kicking myself now for not taking a screenshot when I did it. What are my next steps?

I would try logging out but logging back in on your web browser using incognito/private mode to ensure that a cached version of the website isn't being shown in error. Otherwise, there being no scheduled change being shown in the Change Subscription area means that the scheduled change has been cancelled.

Re: Cyber Monday Subscription Change Not Showing in Account

A-E — Sun, 10 Dec 2023 23:28:14 GMT

I should have mentioned I already tried in incognito mode. Just submitted a ticket. Fingers crossed they're able to help!

Re: Cyber Monday Subscription Change Not Showing in Account

hTideGnow — Sun, 10 Dec 2023 23:28:51 GMT

HI @A-E

then yes, submit ticket with CS agent and have them to confirm

Re: Cyber Monday Subscription Change Not Showing in Account

Handy1 — Sun, 10 Dec 2023 23:31:11 GMT

@A-E I made this plan change too . Check your payment page for the details

Re: Cyber Monday Subscription Change Not Showing in Account

A-E — Sun, 10 Dec 2023 23:37:23 GMT

Oh fantastic! It is showing up in my payment page. I guess I need to figure out now how to cancel the ticket I just submitted...

Re: Cyber Monday Subscription Change Not Showing in Account

Handy1 — Sun, 10 Dec 2023 23:38:18 GMT

@A-E Just when they reply , you can tell them sorry to bother you I figured it out

Re: Cyber Monday Subscription Change Not Showing in Account

hTideGnow — Mon, 11 Dec 2023 00:22:18 GMT

HI @A-E

actually, if you go back to the Change Subscription page, you should see it showing there as well. Please check to confirm