topic Lost sim card in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-card/m-p/1106989#M773173 <P>Hello&nbsp;</P><P>Lost sim card and trying to get a new one</P><P>However when I log in to account it send confirmation OTP to the phone number which I cannot acces bcos the sim is lost.</P><P>&nbsp;</P><P>Please Help&nbsp;</P> Sun, 10 Dec 2023 22:56:32 GMT nelsaan 2023-12-10T22:56:32Z Lost sim card https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-card/m-p/1106989#M773173 <P>Hello&nbsp;</P><P>Lost sim card and trying to get a new one</P><P>However when I log in to account it send confirmation OTP to the phone number which I cannot acces bcos the sim is lost.</P><P>&nbsp;</P><P>Please Help&nbsp;</P> Sun, 10 Dec 2023 22:56:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-card/m-p/1106989#M773173 nelsaan 2023-12-10T22:56:32Z Re: Lost sim card https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-card/m-p/1106997#M773181 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/358704">@nelsaan</a>&nbsp;</P><P>is there any option "didn't receive code"? if it is click that and select send email to receive the code via email</P><P>if you can login, go to Profile page, click pencil beside sim number and update</P><P>if you still unable to login , then have PM cs agent to help, please submi ticket here</P><P><SPAN>&nbsp; &nbsp; &nbsp; &nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Sun, 10 Dec 2023 23:08:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-card/m-p/1106997#M773181 hTideGnow 2023-12-10T23:08:58Z Re: Lost sim card https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-card/m-p/1107009#M773188 <P>Choose didn’t receive code, then choose send code to email&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6541.jpeg" style="width: 750px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/104423iBA1EAEA03B51A899/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_6541.jpeg" alt="IMG_6541.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6542.jpeg" style="width: 750px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/104424i6AA34BA58622A165/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_6542.jpeg" alt="IMG_6542.jpeg" /></span></P><P> </P> Sun, 10 Dec 2023 23:13:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-card/m-p/1107009#M773188 Lhaha 2023-12-10T23:13:48Z