topic Number Transfer Error in Get Support

Number Transfer Error

Steel387K — Mon, 11 Dec 2023 00:19:26 GMT

Tried transferring my number from Bell MTS, got an error message saying looks like I entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. Unfortunately like a muppet, the alternate number I provided was the old PM number getting changed (facepalm) and is no longer working, can anyone help me out? Thanks

Re: Number Transfer Error

Handy1 — Sun, 10 Dec 2023 20:02:03 GMT

@Steel387K no one will contact you , but No worries I’ll send you the porting team number private message and just give them the Old providers account number and ignore the IMEI . It’s not needed and they can re trigger the port request for you . And remember to leave old providers sim in the phone to reply YES to the confirmation text to transfer number

Re: Number Transfer Error

hTideGnow — Sun, 10 Dec 2023 20:06:20 GMT

HI @Steel387K

Use the account number of your old carrier and not the IMEI

Call the porting support team to update that. I will message you the number. Please check your Community inbox