topic Re: New Customer in Get Support

New Customer

JennaNickerson — Sun, 10 Dec 2023 14:20:12 GMT

Hi, Trying to Xfer in from Koodoo and it keeps failing - Can a agent assit me with this im not getting any notification?

Re: New Customer

Phil_Adelphus — Sun, 10 Dec 2023 14:27:43 GMT

@JennaNickerson Is your Koodo account prepaid or postpaid? If it is prepaid you will need to get a temporary number and then contact customer service to make the transfer. Contact customer service at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply to your community inbox top right of this page, either an envelope icon will have a red marker or you will need to tap your avatar to access Messages.

If your Koodo account is postpaid, what happens when you try to transfer. Are you using the PM app? Are you leaving your Koodo sim in the phone to get the port authorization text t which you reply YES? If so, the Koodo sim will stop working and then you can insert your PM sim and restart the phone. Edited to add, you have to reply to the Koodo authorization text within 90 minutes, and it could be a while before that sim stops working.

Re: New Customer

Handy1 — Sun, 10 Dec 2023 14:32:17 GMT

@JennaNickerson use this direct link to support

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Customer

JennaNickerson — Sun, 10 Dec 2023 14:46:50 GMT

My Koodoo is not prepaid its a reoccuring bill - I just own my phone
Not receiving the text message - Sim is still in the phone

Re: New Customer

Phil_Adelphus — Sun, 10 Dec 2023 14:51:49 GMT

@JennaNickerson Check your community inbox in a couple of minutes, I will private message you a phone number to call for porting assitance