topic Re: Can't update payment method in Get Support

Can't update payment method

DannyBlack1986 — Sun, 10 Dec 2023 06:47:32 GMT

11 hours trying to update payment method

Re: Can't update payment method

JoyLuck — Sun, 10 Dec 2023 06:58:33 GMT

@DannyBlack1986

Try clearing your browser cache and go incognito. If you still have problems then contact an agent using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't update payment method

Sansan — Sun, 10 Dec 2023 07:02:05 GMT

Why not? Are you able to sign in? What's the error message?

Once signed in, click on the overview pink down arrow

Manage subscription

Manage payments

Re: Can't update payment method

Jedi1 — Sun, 10 Dec 2023 07:07:26 GMT

Have you tried completely logging out of the app and back in? Also, from what I understand, if you have multiple attempts in a day on the same card, it may not work until the next day. I found the information in the announcement section on payment updates is helpful.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

Re: Can't update payment method

Sansan — Sun, 10 Dec 2023 07:07:59 GMT

You can also purchase vouchers to make payments. Call 611 from phone. Also can be purchased online.

If still no success, contact agents at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437