topic Re: data usage does not add up in Get Support

data usage does not add up

stewfrei — Sun, 10 Dec 2023 03:53:55 GMT

data has been turned off to my phone saying i have used 60gigs (what is in my plan) going into my account under data usage and adding all the transfered data numbers up does not equal anything near the 60gigs in my plan and the data tracker on mky phone says only 30.45 gigs used since my plan renewal last month.

Re: data usage does not add up

Chalupa_Batman — Sun, 10 Dec 2023 03:57:49 GMT

If you feel your data usage should only be 30GB and it says you used 60GB already, you can reach out to a CS Agent to investigate and give you the answer why.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: data usage does not add up

HALIMACS — Sun, 10 Dec 2023 13:50:27 GMT

@stewfrei

The Public Mobile data counter is likely correct.

Try clearing your system cache and cookies, and using an incognito or private tab to login to the self-serve site.

If you’re using the app, try using the web-based site, or vice versa.

When you are on the site, tap those little refresher icons to ensure you’re getting an up-to-date version of the webpage as there can be caching issues with the site.