topic Re: Paid in Get Support

Paid

Vitor2 — Sun, 10 Dec 2023 02:15:55 GMT

I payed already payment history dec 9 but service not working

Re: Paid

BKNS27 — Sun, 10 Dec 2023 02:18:20 GMT

@Vitor2

Try rebooting your phone by powering off then back on.

Also check if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map

Re: Paid

Handy1 — Sun, 10 Dec 2023 02:25:12 GMT

@Vitor2 try rebooting the phone .see if that helps

Re: Paid

softech — Sun, 10 Dec 2023 02:41:27 GMT

@Vitor2

Login to My Account using Incognito mode to confirm if account status is updated and if the cycle date showing ends on early Jan. If not, go to Payment History page and confirm if PM successfully took the money (https://myaccount.publicmobile.ca/en/account/payment/payment-history)

If it took the money, try to reboot the phone first. if still fails, try to reseat the sim card (power off first, take sim out for a minute, then put it back and power up the phone)

If PM didn't take the money, confirm with your credit card once more or make a manual payment again

Re: Paid

Phil_Adelphus — Sun, 10 Dec 2023 10:42:32 GMT

@Vitor2 Are you a new customer or is this for a renewal?