topic Re: order number in Get Support

order number

thierryw — Sun, 10 Dec 2023 01:59:22 GMT

Where can I get my order number to submit a ticket. I did not receive it via email

Re: order number

HALIMACS — Sun, 10 Dec 2023 00:44:09 GMT

To submit a ticket for customer support, you need to send them a private message, here's how:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: order number

hairbag1 — Sun, 10 Dec 2023 00:44:21 GMT

@thierryw

"order number" ?? What are you asking for...did you place an order and want update ? If you ordered a PM sim...it could take up to 3 weeks to be delivered via Canada Post.

Re: order number

thierryw — Sun, 10 Dec 2023 00:50:13 GMT

I am trying to submit a ticket but it has a required field 'order number' which I don't have

Re: order number

HALIMACS — Sun, 10 Dec 2023 00:53:51 GMT

You don't need an order number @thierryw

You simply send them a private message, explaining why you need customer support to assist.

But try us here - we can be resourceful with possible solutions. 😁

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: order number

hairbag1 — Sun, 10 Dec 2023 00:56:11 GMT

@thierryw wrote:
I am trying to submit a ticket but it has a required field 'order number' which I don't have

No order number required...unless you ordered something from PM. @HALIMACS provided you a direct link to message Customer Support. While you wait for CSA help, let us know what your concern is, we can usually help before the CSA can get to you.

Re: order number

thierryw — Sun, 10 Dec 2023 00:59:31 GMT

I did not receive my SIM and it has been 10 business days. Was also wondering if I could get an eSIM instead of the SIM since it is taking too long

Re: order number

HALIMACS — Sun, 10 Dec 2023 01:10:41 GMT

If your device supports it, yes, you can order an e-SIM @thierryw .

Then, request the Customer Support Agents (in the contact info i sent already) refund you the cost of the physical SIM card you ordered.

They may very well do this for you.