topic Re: Plan renewal in Get Support

Plan renewal

Avahamilton — Sun, 10 Dec 2023 00:25:34 GMT

My plan didn't appear to renew properly today. Or there was an unauthorized charge to my account to purchase extra data on November 20

My plan right now states I have 1GB of data available, but plan is not active. I can not used my phone to make phone calls or send texts

Re: Plan renewal

hairbag1 — Sun, 10 Dec 2023 00:26:47 GMT

@Avahamilton

reboot your phone...see if that helps.

Re: Plan renewal

HALIMACS — Sun, 10 Dec 2023 00:37:40 GMT

@Avahamilton

A couple of things sound out of whack there... I presume you're on the $25 plan which includes 1GB data each cycle.

Also, have you purchased any add-ons recently or renewed/changed plans BEFORE the normal renewal date?

Can you post a screenshot of your payment history screen for the past 30 days, masking any personally identifiable information for your privacy?

If you'd rather have the customer support team address this, here's how:

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Re: Plan renewal

computergeek541 — Sun, 10 Dec 2023 03:53:08 GMT