topic Re: Full Access Authentication Code Being Sent to the Wrong Phone Number in Get Support

Full Access Authentication Code Being Sent to the Wrong Phone Number

Salam1 — Sun, 10 Dec 2023 00:25:39 GMT

Hi everyone, just posting here to see if anyone is still dealing with the same problem as me.

My PM service is working, however, I have still been unable to activate my account via the app or website, due to the authentication code being sent to a temporary # that I guess was created during the porting process. I was communicating with a CS agent, however I haven't received any update for a week. The last update was that the security team was working on this, and they even told me at one point it was fixed, when in reality, the issue persists.

This is really strange as to why they can't just update the phone number. Is there something else happening that is not being communicated to me?

I don't expect anyone here to solve my problem, but any bit of awarness or escalation on the PM support side would be appreciated.

Thank you and take care.

Re: Full Access Authentication Code Being Sent to the Wrong Phone Number

Handy1 — Sun, 10 Dec 2023 00:28:00 GMT

@Salam1 Try tapping the option that says “didn’t get code “ then you might get option to send code to email instead . If same

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Full Access Authentication Code Being Sent to the Wrong Phone Number

hairbag1 — Sun, 10 Dec 2023 00:28:16 GMT

@Salam1

you should message CSA for update on your concern as its been too long...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Full Access Authentication Code Being Sent to the Wrong Phone Number

Salam1 — Sun, 10 Dec 2023 00:29:43 GMT

@Handy1 Thanks, but I have done that and it just resets the timer on sending a new code to the same wrong phone number. Even multiple wrong attempts doesn't prompt it to let me send the code to my email.

I have also sent another message to the CS agent.

Re: Full Access Authentication Code Being Sent to the Wrong Phone Number

Handy1 — Sun, 10 Dec 2023 00:31:46 GMT

@Salam1 Well that’s all you can do , so. Just keep an eye on your community inbox for their reply , or you can use this link to the community in box also

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Full Access Authentication Code Being Sent to the Wrong Phone Number

Salam1 — Tue, 12 Dec 2023 18:20:31 GMT

The issue is now resolved.