topic Transferring Numbers and Cancelling Plans in Get Support

Transferring Numbers and Cancelling Plans

Sobia — Sat, 09 Dec 2023 22:55:27 GMT

Hi, I recently transferred my phone plan and number to Fido, but I’m not sure if my plan here is cancelled or if I will be billed or what’s going on. When I go on “My Account”, I don’t see any billing history but instead ads on why I should subscribe. Does this mean my plan is cancelled? If so, why is it so confusing and why can’t I see all my billing history or payment info.

Re: Transferring Numbers and Cancelling Plans

Yummy — Sat, 09 Dec 2023 23:09:38 GMT

If you can actually sign in to your PM account that would mean your account is Not closed.
Properly transferred number closes PM account immediately.

When Transferring number to Fido you should follow procedure: initiate transfer, keep PM SIM in your phone, reply YES within 90 minutes of receiving authorization SMS.
If any of these steps are missing you are still with PM and number is not transferred.

Easy test: put PM SIM in your phone; let somebody call you. What happens?
Put Fido SIM in your phone; let somebody call you. What happens?

Re: Transferring Numbers and Cancelling Plans

HALIMACS — Sat, 09 Dec 2023 23:02:36 GMT

@Sobia

If you cannot log on to your "my account" here to see subscription information, then the Public Mobile account is closed.