topic Re: Not able to make call and getting 6UT1 message. in Get Support

Not able to make call and getting 6UT1 message.

Cole21 — Sat, 09 Dec 2023 22:33:30 GMT

For last 3 days, I am not able to make any outgoing call, however I can receive a call. When I call any number I get message 6UT1. Restarted the phone, Changed the SIM slot, restart the network too, but nothing worked.

Re: Not able to make call and getting 6UT1 message.

computergeek541 — Sat, 09 Dec 2023 22:39:39 GMT

@Cole21 wrote:
For last 3 days, I am not able to make any outgoing call, however I can receive a call. When I call any number I get message 6UT1. Restarted the phone, Changed the SIM slot, restart the network too, but nothing worked.

This shoudln't be happening, but try dial 1 before the area code. Otherwise, this is an issue for customer support agents to look at. Please use the chatbot to open a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot's ticketing system fails, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to make call and getting 6UT1 message.

Cole21 — Sat, 09 Dec 2023 22:53:19 GMT

Sent the provate message to CS-Agent.