topic Re: Previous Carrier in Get Support

Previous Carrier

Angelika_Unruh — Sat, 09 Dec 2023 22:52:13 GMT

Hello,

I've switched from BellMTS to Public Mobile last month and I phoned BellMTS and my account there is still active. Have I skipped a step? Can you cancel my account there?

Thank you,

Angelika

Re: Previous Carrier

Handy1 — Sat, 09 Dec 2023 21:43:47 GMT

@Angelika_Unruh Did you not leave the old bell SIM card in phone to reply YES to the confirmation text to transfer the number ? I’ll send you the porting team number private message and they ca re trigger the port request for you .once successfully transferred it should automatically close the bell account . If you didn’t port a number over then you have to get bell to cancel the account

Re: Previous Carrier

computergeek541 — Sat, 09 Dec 2023 22:02:19 GMT

Re: Previous Carrier

Yummy — Sat, 09 Dec 2023 22:49:34 GMT

HOW do you know you switched from Bell to PM?
Does calls/sms to your Bell number go to your phone with PM SIM in it?

What number people see when YOU call them?
is BellMTS land line or mobile provider? Transferring number from land line is slightly different than mobile to mobile.