topic Re: iPhone 7 in Get Support

Re: iPhone 7

Cory-J — Sat, 09 Dec 2023 21:13:14 GMT

I just purchased a public mobile account/package and SIM card. Currently with bell. Bell says my phone (iphone7) is unlocked but still can’t get public card to work. Can someone help ??

Re: iPhone 7

softech — Sat, 09 Dec 2023 21:16:53 GMT

@Cory-J

try to click Reset Network Settings first

And do you have another phone to test the sim card? If still does not work, it could be a problem with sim card provision Easy fix for PM support but please engage them by messaging:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: iPhone 7

BKNS27 — Sat, 09 Dec 2023 22:07:32 GMT

@Cory-J

Are you porting your old number over to PM or are you picking a new number?