topic Re: suspended account in Get Support

suspended account

Harb77721 — Sat, 09 Dec 2023 19:17:03 GMT

I suspended my account but was still charged the full amount. How does the suspended account work

Re: suspended account

Handy1 — Sat, 09 Dec 2023 19:21:27 GMT

@Harb77721 How did you suspend it did you turn off auto pay (subscribe ) making sure you have no available funds in account

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611

Re: suspended account

hairbag1 — Sat, 09 Dec 2023 19:23:08 GMT

@Harb77721

can you let us know how you suspened the account please.

Re: suspended account

softech — Sat, 09 Dec 2023 19:23:36 GMT

@Harb77721 it shouldn't if you have done it properly

Login My Account using Incognito mode, check Payment page, Manage Subscription and check if Subscribed is disabled. If it is not, then you didn't do 8t right, please disable it now

If it is already toggled off, you might want to open a ticket with PM support andcheck with them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: suspended account

Harb77721 — Sat, 09 Dec 2023 19:42:16 GMT

I went to payments and manage accounts and clicked unsubscribed. I was less than thirty days so i am wondering if the unsubscribe is date sensitive with your account.

Re: suspended account

Harb77721 — Sat, 09 Dec 2023 19:45:05 GMT

I went into payments and clicked on manage accounts. clicked unsubscribe. my billing is the 28 to 27 of the month. Was unsubscribed after the 28th and subscribed back on the 26th. Maybe i did not qualify because of the dates

Re: suspended account

Handy1 — Sat, 09 Dec 2023 19:48:25 GMT

@Harb77721 I’m not sure PM is every 30 day cycle and not monthly so it’s possible maybe you unsubscribed the day of your renewal but it had already gone thru , so if it’s still toggled off un subscribed then on your next renewal date it shouldn’t renew and you have 90 days from that renewal date to make payment again or the account will close after 90 days suspended state

Re: suspended account

softech — Sat, 09 Dec 2023 19:50:14 GMT

@Harb77721 PM has a 30 days cycle and not monthly, so the renewal date will shift up one day after every 31 days month. I suspect you got mixed up with the renewal date and you unsubscribed after the renewal date