topic Re: Confirmed we cannot receive calls from Fido users in Get Support

Confirmed we cannot receive calls from Fido users

Shiyuu — Thu, 16 Nov 2023 03:25:59 GMT

A few folks here already raised the issue of unable to receive calls from some of their friends/family members, but calling out or sending text are still working.

So after I checked with few friends from different carriers, it looks like We cannot receive calls from Fido. (Not sure about Rogers)
But other carriers such as TELUS/BELL/Koodoo/Virgin Mobile networks are working.

- Error: The # you called cannot be completed as dialed, please try again later.

So, is this a Public Mobile's network issue? or Fido's issue?

Re: Confirmed we cannot receive calls from Fido users

BKNS27 — Thu, 16 Nov 2023 03:30:53 GMT

@Shiyuu

Did you recently ported your number to PM?

Or are you a long time member?

Reboot your phone by powering off then back on to see if that helps.

Re: Confirmed we cannot receive calls from Fido users

Shiyuu — Thu, 16 Nov 2023 03:44:01 GMT

Long time member, and tried all of the possible solutions already.

Until I found out this is a network issue only Fido friends who called me cannot get through, but other non-Fido friends who test called me all works...
(Another friend of mine is also on PM, and suffered the same issue too, cuz his gf is on Fido, LOL)

Re: Confirmed we cannot receive calls from Fido users

SethWilcox — Thu, 16 Nov 2023 04:18:16 GMT

But not just FIDO customers. Spouse can't call me and is with Rogers.

Re: Confirmed we cannot receive calls from Fido users

Shiyuu — Sat, 25 Nov 2023 18:59:08 GMT

I'm suspecting could this be a Fido/Rogers network issue...
Could you can get your spouse to post the same issue on Rogers forum and see what they say?

[✅ thanks for confirming .... Luddite]

Re: Confirmed we cannot receive calls from Fido users

Shiyuu — Thu, 16 Nov 2023 07:27:37 GMT

Update: Looks like this issue has been resolved.
I've received the test calls from my Fido friends successfully.

Re: Confirmed we cannot receive calls from Fido users

SaGil_LOL — Sat, 09 Dec 2023 17:34:55 GMT

Hi Shiyuu,

Can you let us know how the issue was solved? We're still having same issues ☹

Re: Confirmed we cannot receive calls from Fido users

hTideGnow — Sat, 09 Dec 2023 17:37:37 GMT

hi @SaGil_LOL

you ported in number? I will send you porting team number, check your Community Inbox for the number and call them

Re: Confirmed we cannot receive calls from Fido users

SaGil_LOL — Sat, 09 Dec 2023 17:39:13 GMT

Same I have been long term customer.

One party had been with Fido many years, just all of a sudden can't call me, everything else works fine (I confirmed with all methods, I didn't block that number! If I use another phone with my SIM it worked)

Another one just recently ported their number over to Fido but not in same Fido account as the first one.. but same issue...

Re: Confirmed we cannot receive calls from Fido users

SaGil_LOL — Sat, 09 Dec 2023 17:40:43 GMT

No, I'm long term PM customer. 🥲

Re: Confirmed we cannot receive calls from Fido users

hTideGnow — Sat, 09 Dec 2023 17:45:34 GMT

hi @SaGil_LOL

So you can make outbound calls and data works??

on your phone, try Reset All networks

Also, change ge networks mode to 3G and also test in different area

If you can find anothet phone, try your sim card in another phone

Re: Confirmed we cannot receive calls from Fido users

SaGil_LOL — Sat, 09 Dec 2023 18:09:33 GMT

Yes, and not all Rogers/Fido phone calls don't work. Only some family and friends numbers don't work.

I reset all network settings with Android.

-Settings>General Management>Reset>Reset Network Settings

-Settings>Connections>Mobile Networks>Network Operators > Select Manually>Public Mobile

Restarted phone after but still doesn't work

I can receive SMS and voicemail from them. They said when they call me it rings normally but it never shows on my cellphone.. and they can leave voicemail and I would then receive a voicemail notification.

I can call them, text and leave voicemail with them with no problem.

Both phone numbers worked fine before but just suddenly I'm not able to receive their calls anymore. Not on the same day but same problem.

But I'll try to change to 3G and see if that helps.

Update: Just tried 3G, didn't help.