topic Re: SIM network 8 pin in Get Support

SIM network 8 pin

Remia — Sat, 09 Dec 2023 23:21:32 GMT

Hi,
I'm trying to put my Public Mobil into a HTC M8 I bought with Fido.
I chat with their agent to unlock it and they did but I still have the SIM network lock screen asking for a 8 pin pass.
The Fido agent (ans their FAQ) says that I need to contact my carrier (Public Mobile) to get pass that SIM network locked screen.
I don't know I to get support in Public Mobile, I guess I have to ask here?
Thank you very much for any support.

Re: SIM network 8 pin

Handy1 — Sat, 09 Dec 2023 16:44:05 GMT

@Remia Here’s a link for support to help with that

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM network 8 pin

computergeek541 — Sat, 09 Dec 2023 23:21:55 GMT

@Handy1 wrote:
@Remia Here’s a link for support to help with that
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This isn't something that Public Mobile can help with.

Re: SIM network 8 pin

computergeek541 — Sat, 09 Dec 2023 23:23:59 GMT

@Remia wrote:
Hi,
I'm trying to put my Public Mobil into a HTC M8 I bought with Fido.
I chat with their agent to unlock it and they did but I still have the SIM network lock screen asking for a 8 pin pass.
The Fido agent (ans their FAQ) says that I need to contact my carrier (Public Mobile) to get pass that SIM network locked screen.
I don't know I to get support in Public Mobile, I guess I have to ask here?
Thank you very much for any support.

A phone asking for a SIM Network Unlock PIN means that the phone is locked to the another carrier than the carrier of the SIM card that is inserted. Public Mobile cannot assist with this. You'll need to contact Rogers/Fido again to get the unlock code to get the device unlocked so that it can be used at other carriers (including Public Mobile), so don't take no for an answer.

Re: SIM network 8 pin

Remia — Sun, 17 Dec 2023 13:47:15 GMT

I did contact Fido multiple times, had different agent trying to unlock it. I know they should unlock it since I bougth it, but might avoid it because I left them.
For anyone reaching my post, I looked for a trusted sim unlocker (they usually are scam), the one I found that is said to be trusted (on google reviews) by now 2023 (recheck if they haven't turned sour) is doctorSIM. I paid 30 cad and it worked.