topic Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb in Get Support

Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM number!

gracelyn1 — Sat, 09 Dec 2023 23:45:23 GMT

Hi there, URGENT help needed. I am leaving Canada in a few days for four months and I need to keep my current PM number!

I downloaded e-sim tonight thinking my current physical sim PM number will just stay the same. Once I realize it, I did not go through the installing process on my Pixel 7, but did get an email from PM telling me a sim card update to a new number.

I absolutely need to keep my current number! How can I switch back and/or transfer the current PM number to the e-sim? Please help!

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

LitlLdy — Sat, 09 Dec 2023 07:30:27 GMT

@gracelyn1 wrote:
Hi there, URGENT help needed. I am leaving Canada in a few days for four months and I need to keep my current PM number!
I downloaded e-sim tonight thinking my current physical sim PM number will just stay the same. Once I realize it, I did not go through the installing process on my Pixel 7, but did get an email from PM telling me a sim card update to a new number.
I absolutely need to keep my current number! How can I switch back and/or transfer the current PM number to the e-sim? Please help!

@gracelyn1 , if you signed into your public mobile account on the app on the phone that you want to install the eSIM onto your SIM Card will no longer work & your account will update from your SIM Card # to your eSIM # on it but your phone # will stay the same.

Unless you signed up for a new account with a new email address & eSIM and chose a new phone #.

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

gracelyn1 — Sat, 09 Dec 2023 07:31:50 GMT

So my phone number won't change and I can continue to install the e-sim on my phone now? Oh that's a relief. Thanks so much!

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

LitlLdy — Sat, 09 Dec 2023 07:37:20 GMT

@gracelyn1 wrote:
So my phone number won't change and I can continue to install the e-sim on my phone now? Oh that's a relief. Thanks so much!

@gracelyn1 , correct your phone # won’t change unless you picked a new phone # or signed up for a new account!
Yes, you can continue to install the eSIM on your phone.
You’re welcome 🙂

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

gracelyn1 — Sat, 09 Dec 2023 07:37:58 GMT

You're amazing!!

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

BKNS27 — Sat, 09 Dec 2023 09:29:13 GMT

@gracelyn1

I would also you switch to the $15 plan on AutoPay/Subscribe to keep your old number while you are away for 4 months.

If you disable AutoPay/subscribe longer than 90 days. You will lose your old number for non-payment.

So keep up with your monthly payment while you are away.

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

Phil_Adelphus — Sat, 09 Dec 2023 10:25:14 GMT

@gracelyn1 Just checking - you do know that you won't be able to use your PM number outside Canada (except for the US with a roaming add on or Canada/US plan?).

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

Grand_Total — Sat, 09 Dec 2023 13:33:34 GMT

@BKNS27 wrote:
@gracelyn1
I would also you switch to the $15 plan on AutoPay/Subscribe to keep your old number while you are away for 4 months.
If you disable AutoPay/subscribe longer than 90 days. You will lose your old number for non-payment.
So keep up with your monthly payment while you are away.

There is a potential problem with this - @gracelyn1 's current plan may not be available when she returns. If it were me I'd suspend my account for a couple of months, then subscribe for a month, then suspend again for the fourth month.

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

BKNS27 — Sat, 09 Dec 2023 16:25:46 GMT

@Grand_Total

Good point about losing the promo. Your option will work too.

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

gracelyn1 — Sat, 09 Dec 2023 17:19:14 GMT

Yes I did change to the 15 plan started the next payment cycle, but thanks for the reminder! will keep the monthly autopay going while I'm gone

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

LitlLdy — Sat, 09 Dec 2023 17:42:54 GMT

@gracelyn1 wrote:
Yes I did change to the 15 plan started the next payment cycle, but thanks for the reminder! will keep the monthly autopay going while I'm gone

@gracelyn1 , I didn’t suggest anything other than what you asked for help with. Sorry! 😞 Although I was half asleep when trying to help you between 3:30am-4:30am!

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

gracelyn1 — Sat, 09 Dec 2023 18:22:02 GMT

No, you were absolutely helpful and answered my question! I followed what you said and successfully solved my problem! thanks for helping!

Re: Downloaded e-sim without knowing it'll be a new PM number, but I need to keep my current PM numb

LitlLdy — Sat, 09 Dec 2023 18:35:51 GMT

@gracelyn1 wrote:
No, you were absolutely helpful and answered my question! I followed what you said and successfully solved my problem! thanks for helping!

@gracelyn1 , you’re welcome.

Thank you for letting me know. I was worried you may have had issues installing the eSIM so I waited half an hour longer just in case. My eSIM installed fine on my iPhone but I am not familiar with Android phones anymore. Some people have had issues when trying to install an eSIM. Happy to know that we both did fine. 🙂