topic Credit Card Billing Cycle in Get Support

Credit Card Billing Cycle

pmn — Sat, 09 Dec 2023 15:23:01 GMT

Hello PM Support,

I am questioning as to why my billing cycle has almost advanced one week in the last year. December 2022 my credit card was billed December 12, 2022 and this year billed December 6, 2023. It seems like losing almost one week of service by being billed almost one week earlier than comparative time the year before...and I noticed this advancement slowly creeping up throughout year 2023. Please advise and thank you.

Peter

Re: Credit Card Billing Cycle

Handy1 — Sat, 09 Dec 2023 15:24:28 GMT

@pmn Because PM is every 30 days or 90 day (depending on plan you choose)but not monthly so the date is constantly changing every other month

Re: Credit Card Billing Cycle

hairbag1 — Sat, 09 Dec 2023 15:26:31 GMT

@pmn

all PM plan run for either 30 days or some limited plans run for 90 days....so renewal day will change.

Re: Credit Card Billing Cycle

hTideGnow — Sat, 09 Dec 2023 15:27:56 GMT

hi @pmn it is normal

PM is using a 30 days cycle instead of the usual monthly cycle. So renewal date will move up

Re: Credit Card Billing Cycle

pmn — Sat, 09 Dec 2023 15:32:44 GMT

Hello

I don't accept that as a solution. PM should and can lock in the renewal date monthly, and of course dependent on your plan, and whether or not you revise it during the course of the month.

Peter

Re: Credit Card Billing Cycle

Handy1 — Sat, 09 Dec 2023 15:36:59 GMT

@pmn We are just customers like you trying to help . We don’t make the rules and you don’t have to except it either . But fact is plan cycle is every 30 days . But if you like to se that change you should let support know and maybe it will drive change

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit Card Billing Cycle

pmn — Sat, 09 Dec 2023 15:39:08 GMT

That is fine and I will go with what you suggest. Thanks

Peter

Re: Credit Card Billing Cycle

hTideGnow — Sat, 09 Dec 2023 15:44:27 GMT

hi @pmn accept it or not, this is PM system amd every customer is following this, the system won't change for one account

And, while it looks like you lost 5 days a year (360 vs 365), the 5% from Public Points give you back more than 5 days back, like over half a month, so you still gain from the savings

of course you can submit ticket and complain

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437