topic Re: Accidentally Bought 3gb US roaming data instead of regular data in Get Support

Accidentally Bought 3gb US roaming data instead of regular data

ansamatthews — Sat, 09 Dec 2023 01:39:20 GMT

I accidentally bought the wrong data add-on and ended up with a US roaming one.
I have submitted tickets only to have them closed. (why close tickets after 24 hours?)
I have resubmitted again today but have gotten nothing back.
It has been 8 days since my first ticket.

I included all relevant information, yet i keep having my tickest cancelled.

- - -- -

Also, why do some employees ask me for a bunch of extra information like pin and stuff where as others just need my phone number to resolve an issue?

I am getting frustrated with the inconsistent service, and my tickets being cancelled.

(Because of this i always submit 2 tickets, hoping that one employee figures it out and doesnt just sent me another "need more info" mail then cancels my ticket)

Help

Re: Accidentally Bought 3gb US roaming data instead of regular data

Handy1 — Sat, 09 Dec 2023 01:47:22 GMT

@ansamatthews Reach out to support and explain what happened and maybe then can reverse it for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidentally Bought 3gb US roaming data instead of regular data

Chalupa_Batman — Sat, 09 Dec 2023 02:59:49 GMT

Hey @ansamatthews

Sorry, just to add to @Handy1 so you don't get to upset with the agent, they won't do a refund, they will just credit your account the amount spent. Then that "amount" will come off your next bill. Good luck.

Re: Accidentally Bought 3gb US roaming data instead of regular data

ansamatthews — Sat, 09 Dec 2023 09:19:26 GMT

Im not looking for a refund. I just want the addon switched or credit so i can re-purchase.
I wont get mad at agents, im fed up with at the company for the policy of cancelling my tickets.
Im still waiting on someone to resolve this, its been another 8 hours with zero reply.

Re: Accidentally Bought 3gb US roaming data instead of regular data

Chalupa_Batman — Sun, 10 Dec 2023 00:14:21 GMT

If you go into your mail box, you'll see the INBOX and then an arrow. If you click on the arrow you'll see SENT. Click on SENT. Then the last message you sent to them, reply to that and ask for an update.

Re: Accidentally Bought 3gb US roaming data instead of regular data

ansamatthews — Mon, 11 Dec 2023 00:08:48 GMT

Finally, after 2 weeks, over 10 tickets submitted, most cancelled, and waiting and waiting, i finally got a support person who understood what i wanted.
A big thanks to Mario for resolving this issue with just one ticket.
Sadly i am not into spending this much time resolving phone issues.
I will be finding another provider in the new year.
Bye Yall ❤️