topic Re: Unable to get voice mail messages in Get Support

Unable to get voice mail messages

JODG — Sat, 09 Dec 2023 00:25:53 GMT

I have been using Public mobile for years. I have two Iphone with public mobile (one personal, one work). Recently both phones will not let me access voice mail. I have tired multiple different ways to access the messages; including, through the telephone widget, dialing in from the same phone and dialing in from a different phone. I know messages have been left on both phones. Both phones tell me that there are no messages, even though the widget indicates that there are voice message and I confirmed with the callers who stated they left messages.

Help please!

Re: Unable to get voice mail messages

Handy1 — Sat, 09 Dec 2023 00:31:42 GMT

@JODG Try reset network settings see if that helps . If same contact support and ask the to reset you voicemail

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to get voice mail messages

JODG — Sat, 09 Dec 2023 00:35:41 GMT

Thank didn't work, will contact the link you provided

Re: Unable to get voice mail messages

JODG — Sat, 09 Dec 2023 00:36:48 GMT

can you remind me what personal info I need to attach to the CS_agent

Re: Unable to get voice mail messages

Handy1 — Sat, 09 Dec 2023 00:40:06 GMT

@JODG Start with account number phone number . 4digit PIN last 4 digits of credit card on file . Last payment date . Name on account . Email . And whatever else they may ask you to verify short of rubbing your tummy and tapping your head LOL

Re: Unable to get voice mail messages

JODG — Sat, 09 Dec 2023 00:51:06 GMT

Im willing to give my first born if that will help AHAHA

Re: Unable to get voice mail messages

Terryscell — Sat, 09 Dec 2023 02:01:14 GMT

By any chance, have you just gone to IOS 17?

It requires you click on "Carrier Voicemail".

Re: Unable to get voice mail messages

JODG — Mon, 11 Dec 2023 13:52:04 GMT

Yes I did!

It took Public mobile "resetting everything" and now both voice messages work again.

THANKS EVERYONE!