topic Re: Hotspot in Get Support

Hotspot

PattyCake17 — Fri, 08 Dec 2023 23:36:32 GMT

I have an iPhone SE and when I clicked “set up a personal hotspot” it tells me to contact public mobile.

How do I set up a hotspot?

Re: Hotspot

hairbag1 — Fri, 08 Dec 2023 23:44:50 GMT

@PattyCake17

that was an issue last week but they said it's been fixed. Use this linlk to message Customer Support about it..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added..clipped from Announcements...

Troubleshoot steps:

If you encountered this issue, initiate a restart by putting device in flight mode or restart your phone.

Re: Hotspot

Handy1 — Fri, 08 Dec 2023 23:39:03 GMT

@PattyCake17 Turn on in cellular settings on iPhone

If you still need support here’s the link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Hotspot

LitlLdy — Sat, 09 Dec 2023 00:14:31 GMT

@PattyCake17 wrote:
I have an iPhone SE and when I clicked “set up a personal hotspot” it tells me to contact public mobile.
How do I set up a hotspot?

@PattyCake17 , have you used hotspot before? I will check mine & see if it’s still working. I got my instructions for my iPhone from Apple How to set up a Personal Hotspot on your iPhone

Edit: Mine’s working. On my iPhone I turned data on, turned hotspot on, turned Bluetooth on & paired it through Bluetooth to my iPad (with iPad Bluetooth turned on) which I am replying from right now.

Re: Hotspot

Phil_Adelphus — Sat, 09 Dec 2023 00:17:45 GMT

@PattyCake17 I've noticed a couple of other people post about that pop-up this week. I don't know if the problem was resolved but best to contact customer service via the link @Handy1 gave . It did not seem to be the same as the more widespread hotspot issue last weekend. I was affected by that but never got the pop-up about contacting the carrier. The other device would connect to the hotspot but just not load anything.