topic Re: Phone number not eligible for port in Get Support

Phone number not eligible for port

Cakehouse — Thu, 17 Oct 2024 07:19:32 GMT

I'm a new customer, already subscribed a mobile plan and trying to transfer my phone number to PM. I Got 2 texts:

"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly ......"

it's been 6 hrs , nobody contact me

I tried using the App to transfer my phone number, but I got "Phone number is not eligible for port"

Can anybody help me with that? Hightly appreciated!

Re: Phone number not eligible for port

hTideGnow — Mon, 11 Sep 2023 17:42:40 GMT

hi @Cakehouse

best to use account number instead of imei.

i will message you the porting team phone number, call them and they can help. Check your Community inbox for my message

Re: Phone number not eligible for port

Cakehouse — Mon, 11 Sep 2023 17:44:10 GMT

Thank you very much. I'll call them right after I get the phone number.

Re: Phone number not eligible for port

Handy1 — Mon, 11 Sep 2023 17:47:31 GMT

@Cakehouse Was it Koodo pre paid or post paid if pre paid you will need to contact support and if post paid you need the porting team number will send you that also but private message we not allowed to post it here

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number not eligible for port

esjliv — Mon, 11 Sep 2023 17:47:14 GMT

@Cakehouse - you can check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

...but it is likely the IMEI issue.

Are you porting over a Koodo number?

Re: Phone number not eligible for port

JRod — Mon, 11 Sep 2023 17:52:51 GMT

@Cakehouse

The porting team number that @hTideGnow sent you will be able to help you out. The reason you are seeing the ineligible to port number error is because the port was in progress but encountered an error. Call the number and give them your account number from your previous provider and you’ll be good to go.

Remember to have your old provider’s SIM card in your phone to answer yes to the text you’ll receive authorizing the port. Once you lose service on that SIM card, that is the sign to put in the public mobile SIM card and reboot your phone.

Re: Phone number not eligible for port

Cakehouse — Mon, 11 Sep 2023 17:53:28 GMT

No, iys not a Koodo number.

its Cityphone number

Re: Phone number not eligible for port

Cakehouse — Mon, 11 Sep 2023 17:57:04 GMT

thanks for the info.

I'm waiting on the phone to talk to the potting team right now.

Re: Phone number not eligible for port

esjliv — Mon, 11 Sep 2023 18:15:12 GMT

@Cakehouse

Re: Phone number not eligible for port

Noah0ne — Tue, 26 Sep 2023 16:47:31 GMT

Hello,

I am experiencing the same problem. I guess I need the porting team phone number as well please and thank you.

Re: Phone number not eligible for port

JRod — Tue, 26 Sep 2023 16:55:34 GMT

@Noah0ne

Sent to your messages here in the community.

Re: Phone number not eligible for port

hTideGnow — Tue, 26 Sep 2023 17:00:26 GMT

HI @Noah0ne

sent you the number , check your Community inbox

Re: Phone number not eligible for port

softech — Tue, 26 Sep 2023 17:04:25 GMT

Porting team number is not supposed to be posted on the Community to avoid people from misusing it for other support issues. You can however send the number to OP via private message.

Re: Phone number not eligible for port

Petrina — Fri, 08 Dec 2023 22:08:17 GMT

Can you tell me the number? Having the same issue

Re: Phone number not eligible for port

computergeek541 — Fri, 08 Dec 2023 22:35:02 GMT

Re: Phone number not eligible for port

hTideGnow — Fri, 08 Dec 2023 22:47:34 GMT

hi @Petrina

sent you the number, please check your Community Inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone number not eligible for port

Petrina — Fri, 08 Dec 2023 22:59:45 GMT

Thank you so much!! On the phone with them now 🙂

Re: Phone number not eligible for port

iblamewxll — Sun, 23 Jun 2024 09:50:50 GMT

Hi, I have the same issue here. Coming from Fizz to PM… Can I get the porting team number?

Re: Phone number not eligible for port

Petrina — Sun, 23 Jun 2024 10:41:25 GMT

hi @iblamewxll

sent you the number, please check your Community Inbox

Re: Phone number not eligible for port

graice3 — Mon, 02 Dec 2024 05:25:26 GMT

Same issue here, and I haven't received a call yet either. Can you share how to resolve your issue? Please and thank you