topic Re: Cancel account+refund in Get Support

Cancel account+refund

Mike_mike2023 — Fri, 08 Dec 2023 21:41:57 GMT

Was not able to activate account and transfer number for Black Friday deal. Please cancel my account and refund $35.

Thank you

Re: Cancel account+refund

Handy1 — Fri, 08 Dec 2023 21:44:44 GMT

@Mike_mike2023 did you download the app to activate ? Not website the app is required to activate . But if you want to cancel here’s a link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel account+refund

Gwanzi — Fri, 08 Dec 2023 22:18:31 GMT

What issue do you meet, perhaps we can help you, what kind of sim do you purchase, eSIM or SIM card, if you use eSIM, which is easy way to guide you install it via app. By the way, what do you mean you can not activate your account, the account is created by your email, do you forget it? If you meet port transferring problem, please contact with CS_Agent, they can help asap!

Re: Cancel account+refund

Mike_mike2023 — Fri, 08 Dec 2023 22:23:40 GMT

It was unable to recognize my number to port over. I do not require Public Mobile services anymore. Please cancel and refund. Thank you.

Re: Cancel account+refund

Gwanzi — Fri, 08 Dec 2023 22:31:55 GMT

Calm down and smile up, friend! May I know what previous provider you wanna port out?

Re: Cancel account+refund

Mike_mike2023 — Fri, 08 Dec 2023 22:34:02 GMT

Please cancel and refund. Thank you.

Re: Cancel account+refund

Handy1 — Fri, 08 Dec 2023 22:36:21 GMT

@Mike_mike2023 We are just customers like you trying to help you need to message customer support , you. Can use the link to support in my first reply to you

Re: Cancel account+refund

hTideGnow — Fri, 08 Dec 2023 22:37:27 GMT

hi @Mike_mike2023 people who reply here are just customers like you. I think you can get your refund but please submit ticket CS Agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel account+refund

Mike_mike2023 — Fri, 08 Dec 2023 22:41:06 GMT

OK yes I did submit a customer support ticket and I got confused thinking these messages were customer support. I've provided my email to customer support that I used to create account. Just waiting now.

Re: Cancel account+refund

hTideGnow — Fri, 08 Dec 2023 22:43:18 GMT

hi @Mike_mike2023 check the Community inbox for reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

they usually reply within an hour or two

Re: Cancel account+refund

Mike_mike2023 — Fri, 08 Dec 2023 22:44:24 GMT

Like I stated in my previous reply to you, I have submitted a CS ticket, thank you.