topic Re: Data not applied. in Get Support

Data not applied.

Tvc — Fri, 08 Dec 2023 22:15:10 GMT

I purchased more data at 8:55AM today. I have the receipt, but data does not show as applied on my account.

Received a message at 3:51 that all data was used, but there’s no record of it in the portal.

what gives?

Re: Data not applied.

hTideGnow — Fri, 08 Dec 2023 22:20:02 GMT

hi @Tvc

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not applied.

Handy1 — Fri, 08 Dec 2023 22:21:36 GMT

@Tvc Reboot the phone and see if that helps