topic Re: iPhone XR data not working in Get Support

Re: iPhone XR data not working

Receptionist — Fri, 08 Dec 2023 16:29:58 GMT

Hi! I've tried all of these, but still no data on my iPhone XR. I had the data plan activated before, but it was deactivated by request. When I subscribed again, the data doesn't seem to work. I need help, please. How can I contact a Customer Service Agent to have this checked?

Re: iPhone XR data not working

hTideGnow — Fri, 08 Dec 2023 16:33:38 GMT

HI @Receptionist

voice call working?

please try to Reset network settings on your iPhone first. Also, update Carrier Profile

Try to change network mode to 3G and check if the phone's data work

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iPhone XR data not working

Receptionist — Fri, 08 Dec 2023 19:05:51 GMT

Hi @hTideGnow

Thank you for your swift reply. Yeah, I did all of those already... still no data... Sent a private message to CS_Agent. Waiting for their reply. Thanks again.