topic Re: Charged twice in Get Support

Charged twice

ZeroGirl — Fri, 08 Dec 2023 17:24:33 GMT

I made an account and subscribed and paid this morning and then it said I was expired thinking it didn't go through I did what it asked. Look at my charges it took it out twice

Re: Charged twice

Handy1 — Fri, 08 Dec 2023 17:25:11 GMT

@ZeroGirl Please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

hTideGnow — Fri, 08 Dec 2023 17:28:32 GMT

HI @ZeroGirl

and your service is now working?

can you login My Account and check if your Available fund has the extra amount PM charged you?

If not, please submit a ticket with CS Agent here for refund request
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

AK32 — Fri, 08 Dec 2023 18:11:17 GMT

You should send a message to support and explain you were billed twice/double the amount. But just a heads up, ive been waiting 10 days and havent received a response yet. Hopefully they get back to you quicker.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

luckwreck — Sat, 16 Dec 2023 18:05:06 GMT

I had almost the exact same thing happen to me. I tried subscribing on Black Friday and when I tried to pay it said payment failed. When I logged into my account the next day it said my account was set up but expired. Since I had received a message saying the payment failed the day before I tried again and it worked. However now I have been charged twice. I thought it was just a pending charge but now it is listed as posted on my credit card. I contacted a CS Agent and they told me the system only has record of the second payment and that I needed to contact my bank. I was told by the bank that the only option is dispute/chargeback. Everyone can agree that is terrible option.

I am still waiting for a response from the CS Agent. I hope this can be resolved. If I can't trust Public to properly charge my credit card then I am not staying.

Re: Charged twice

hTideGnow — Sat, 16 Dec 2023 18:38:21 GMT

HI @luckwreck don't try dispute/chargeback unless you are ready that your account got suspended immediately

Please work with agent on a solution. They usually reply within an hour or two. If you waited over a day, message them again for update

Re: Charged twice

luckwreck — Mon, 18 Dec 2023 00:13:13 GMT

Hi, today I chatted with a manager and they were able to find the double charge after I shared a screenshot of my credit card statement. They added it as a credit to my account, so all better now.

Thanks.