topic Re: I am not receiving any calls in Get Support

I am not receiving any calls

MstKaniz — Fri, 08 Dec 2023 16:45:28 GMT

For the last 15 days or more I am not receiving any calls . Trying to reach customer service but no solution. one person said my Number port is blocked. What can I do? How to solve this?

Re: I am not receiving any calls

hairbag1 — Fri, 08 Dec 2023 16:46:49 GMT

@MstKaniz

is your a new account ? Have you recently started a new PM account and you ported in from somewhere else ? What make / model is the phone ?

Re: I am not receiving any calls

hTideGnow — Fri, 08 Dec 2023 16:46:57 GMT

HI @MstKaniz

did you joined PM 15 days ago and request porting?

can your PM sim connects to PM network? can you make outbound calls?

if you cannot make outbound calls, it is not porting but an account problem, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if you can make outbound and just not receive inbound calls, then first reboot your phone and check agian

if same, wait an hour and try again (porting can take an hour after you replied YES).

If still no inbound, then call Porting team for update. I will send you the porting team number, check your Community inbox

Re: I am not receiving any calls

MstKaniz — Fri, 08 Dec 2023 16:48:23 GMT

I am using same public mobile no for the last 7 years. This is the first time I am facing this.

Re: I am not receiving any calls

Meow — Fri, 08 Dec 2023 16:48:49 GMT

Were you able to receive receive calls before on YOUR number?
Did you recently port in your number?

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: I am not receiving any calls

Handy1 — Fri, 08 Dec 2023 16:49:44 GMT

@MstKaniz You can use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I am not receiving any calls

hairbag1 — Fri, 08 Dec 2023 16:50:29 GMT

@MstKaniz

please dial 611 to hear status of your account...wondering if your current plan didn't renew as it should.

Re: I am not receiving any calls

MstKaniz — Fri, 08 Dec 2023 16:50:54 GMT

Thank you. I can call but not receiving any call. and also no text as code. please give me a contact no where I can get a solution.

Re: I am not receiving any calls

MstKaniz — Fri, 08 Dec 2023 16:52:49 GMT

Thanks. I am using pm for last 7 years. and I am using I phone 13 promax. I have tried all possible setting options but still the same problem.

Re: I am not receiving any calls

Handy1 — Fri, 08 Dec 2023 16:53:58 GMT

@MstKaniz Is it possible your credit card has expired ?

Re: I am not receiving any calls

hTideGnow — Fri, 08 Dec 2023 16:55:26 GMT

HI @MstKaniz

can you make outbound calls?

make sure your Carrier profile is updated, click Reset Network Settings

and change network mode to 3G and try

Re: I am not receiving any calls

hairbag1 — Fri, 08 Dec 2023 16:56:09 GMT

@MstKaniz

try a notwork re-set to see if that helps.