topic Re: Failed number transfer in Get Support

Failed number transfer

pchu1023 — Fri, 08 Dec 2023 04:01:34 GMT

Provided

PM SIM card #

Phone IMEI

Phone number to transfer

Previous carrier name

Activation process accepted all inputs and started process, but failed and end.

Instruct me to contact client support for help.

Re: Failed number transfer

softech — Fri, 08 Dec 2023 03:45:40 GMT

@pchu1023

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Failed number transfer

christian9 — Fri, 08 Dec 2023 15:14:22 GMT

Send a message to CS_Agent, they should check on their end to see what the issue is.