topic Re: How to leave PM? in Get Support

How to leave PM?

slodhi — Sat, 09 Dec 2023 00:56:42 GMT

I've been waiting more than 10 business days for a SIM and have paid the 1st month, but have not activated the service. Not interested in this company anymore...

How do I cancel and not be billed again?

Re: How to leave PM?

hTideGnow — Fri, 08 Dec 2023 14:46:18 GMT

HI @slodhi

please submit a ticket with CS agent for a solution. They might ask you to buy a sim card in person from Telus store, or could help to arrange refund

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to leave PM?

Handy1 — Fri, 08 Dec 2023 14:49:01 GMT

@slodhi you will need to reach out to support , also note

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to leave PM?

Meow — Fri, 08 Dec 2023 16:06:59 GMT

Remove autopay and your account will be closed after 90 days of no pay.

SIM from PM usually arrives within 5-10 business days but there are many cases when it took a little bit more time. Give it another week and then ask for SIM replacement. A lot of mail get lost or gets stolen these days so it is not always PM's fault.