topic Re: My International Samsung S23 Ultra Not Working With Public Mobile in Get Support

My International Samsung S23 Ultra Not Working With Public Mobile

cam1982 — Fri, 08 Dec 2023 02:08:37 GMT

Hi,

I bought the Samsung S23 Ultra while I was oversee (SM_918B) but when I put the public mobile sim card in. It does not work.

Any idea?

Thank you.

Re: My International Samsung S23 Ultra Not Working With Public Mobile

Handy1 — Fri, 08 Dec 2023 02:17:43 GMT

@cam1982 That could be a problem if it’s not a Canada model , can you test the SIM card in another phone to test ?

Re: My International Samsung S23 Ultra Not Working With Public Mobile

cam1982 — Fri, 08 Dec 2023 02:21:41 GMT

@Handy1 - I tested with Roger's SIM card, and it works fine. Because I had a great plan with Public Mobile, I don't want to switch to Rogers.
I heard the Telus whitelist the phone, so the other phone will not work. I think PM can help to whitelist my phone.

Re: My International Samsung S23 Ultra Not Working With Public Mobile

softech — Fri, 08 Dec 2023 02:24:45 GMT

HI @cam1982

are you using physical sim?

first, does the phone connect to PM network at all? Voice working? just data not working?

Try to click Reset All networks and see if it works

Also, check VPN screen, make sure there is no VPN profile, disable or even delete them

Re: My International Samsung S23 Ultra Not Working With Public Mobile

cam1982 — Fri, 08 Dec 2023 02:28:02 GMT

@softech

Voice partially work. Whenever I make call, it will tell waiting for complete long distant call even I call my other number in Ontario.
Data not working at all

Re: My International Samsung S23 Ultra Not Working With Public Mobile

cam1982 — Fri, 08 Dec 2023 02:28:36 GMT

Yes, I am using physical SIM

Re: My International Samsung S23 Ultra Not Working With Public Mobile

softech — Fri, 08 Dec 2023 02:35:47 GMT

@cam1982 Try Reset All network once

And check and update the APN accordingly:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: My International Samsung S23 Ultra Not Working With Public Mobile

cam1982 — Fri, 08 Dec 2023 02:39:32 GMT

The option to edit APN is grey-out. Not allow to add or edit APN

Re: My International Samsung S23 Ultra Not Working With Public Mobile

softech — Fri, 08 Dec 2023 02:42:35 GMT

@cam1982

that can be an issue, I wonder if your APN is correct

Can you Add new (click on the + on top) and create a new one for PM?

Re: My International Samsung S23 Ultra Not Working With Public Mobile

cam1982 — Fri, 08 Dec 2023 02:51:43 GMT

Hi @softech

There isn't an option to add new APN.
ANd can't edit existing either. It grayed out

Re: My International Samsung S23 Ultra Not Working With Public Mobile

softech — Fri, 08 Dec 2023 03:08:03 GMT

@cam1982

any change you can borrow a Freedom sim card?? usually Freedom sim card can do the trick to open up the APN menu so you can create new APN profile for PM