topic SIM card has not arrived in Get Support

SIM card has not arrived

KES65 — Fri, 08 Dec 2023 00:55:47 GMT

Hi. I signed up for the new $29/10gb data plan on Black Friday and ordered a SIM card to be mailed to be. I still have not received it. How can I get someone to check into It?

Re: SIM card has not arrived

Handy1 — Fri, 08 Dec 2023 00:34:09 GMT

@KES65

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card has not arrived

hairbag1 — Fri, 08 Dec 2023 00:34:18 GMT

@KES65

please allow up to 3 weeks for delivery. You can also message Customer Support to confirm date sent...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: SIM card has not arrived

HALIMACS — Fri, 08 Dec 2023 01:01:11 GMT

@KES65

it’s delivered by Canada Post

this time of year, getting SIM cards can take several weeks when relying on postal delivery and Public Mobile would have no knowledge of where it is in transit.

Re: SIM card has not arrived

computergeek541 — Fri, 08 Dec 2023 01:14:40 GMT

@HALIMACS wrote:
@KES65
it’s delivered by Canada Post
this time of year, getting SIM cards can take several weeks when relying on postal delivery and Public Mobile would have no knowledge of where it is in transit.

I've always found Canada Post to be faster during the holiday season. This is likely because of increased staffing levels and delivery of parcels on the weekends.

Re: SIM card has not arrived

HALIMACS — Fri, 08 Dec 2023 01:59:25 GMT

Parcels, sure. Gotta try to compete.

But letter mail? 🤔

Re: SIM card has not arrived

computergeek541 — Fri, 08 Dec 2023 04:43:19 GMT

@HALIMACS wrote:
Parcels, sure. Gotta try to compete.
But letter mail? 🤔

My point was how since parcels are delivered on weekends, faster delivery times could also spread to lettermail because of increased staffing.